Legal

Terms of Service

Effective Date: August 5, 2026 · Last Updated: August 18, 2026

Changes take effect immediately for new customers and thirty (30) days after posting for existing customers. If a change materially reduces what you get or increases what you pay, we will email you before it takes effect and you may cancel for a full refund of the unused portion of your current period.

These Terms are a binding agreement between you and Privatae LLC, a Wyoming limited liability company ("Privatae," "we," "us"). They govern your use of privatae.ai, the subscription you buy from us, and everything we operate for you under it (together, the "Service").

If you do not agree, do not use the Service.

Section 15 explains what happens if we disagree. There is no arbitration clause and no class-action waiver: disputes go to court.

1. What Privatae is

Privatae rents you a private machine on the internet and gives you the tools to run your life or your business on it.

Concretely, a subscription gets you:

A machine. A private, isolated server environment that runs continuously, which you reach through your browser. Your files, your applications and your data live on it.
An assistant. Software that runs on your machine, holds your settings and history, and takes actions you permit it to take.
Applications. Tools to build applications on your machine, a catalogue of ready-made applications you can install, and an optional marketplace where you can publish or buy them.
Websites and domains. Publishing what you build to the public internet, connecting a domain you own, DNS, and certificates.
Model routing. Sending your requests to third-party providers of language models — or to a provider account you supply — and metering what they cost.

What is available may change. These Terms govern whatever the Service makes available to you at the time.

1.1 What Privatae is not

We do not build, train, or sell language models, and we do not generate content. We are not a bank, and we are not a payment service. We are not your lawyer, accountant, doctor, or financial adviser, and nothing the Service produces is professional advice of any kind.

2. Who may use the Service

2.1 United States only

The Service is offered only to individuals and entities located in the United States. We do not offer it to residents of the European Union, the United Kingdom, or any other jurisdiction outside the US, and you may not use it from those places. If we learn that you are outside the US, we may suspend or close your account and refund the unused portion of your current period.

2.2 Age

You must be at least 18. There is no parental-consent route and no exception.

2.3 Your account

You are responsible for your credentials, for any keys we issue you, and for everything done under your account. Tell us immediately at security@privatae.ai if you think someone else has access.

2.4 Sanctions and export control

You represent that you are not located in a country or region under comprehensive US sanctions, are not on any US restricted-party list (including OFAC's Specially Designated Nationals list), and will not use the Service in violation of US export-control or sanctions law.

3. Your machine

3.1 What you get

A machine is yours for as long as your subscription is current. You control what runs on it. We operate the hardware it runs on, the network it reaches, and the software that provisions and updates it.

3.2 What we can and cannot see

We can see what any hosting provider must see to run a service: that your machine exists, how much memory and network it uses, when it starts and stops, and what our systems log at the boundary. We do not read the contents of your machine — your files, your conversations, your data. There is no support tool, no admin console, and no internal process that opens your machine and looks inside.

This is a statement about how the system is built, not only a promise about how we behave. It has two honest limits:

We can end your machine. Not reading it is different from not controlling it. If we terminate your account under Section 12, your machine stops.
Legal process reaches what we hold. We can be compelled to produce account and billing records, which we do hold. We cannot be compelled to produce container contents we have no path to.

3.3 Availability

We aim to keep your machine running continuously and we do not promise that it will be. There is no uptime guarantee in these Terms. We perform maintenance, sometimes without notice when it is urgent, and we may move your machine between physical hosts.

4. The assistant and machine-generated output

4.1 It is software

The assistant is software. It is not a person, has no legal standing, and has no rights. It forms memory and behaves consistently through computation. Extended use may feel like a relationship; that does not change what it is.

4.2 Output comes from third-party models

When the assistant answers you, the text, code, image or other output is generated by a third-party language model, not by Privatae. We route the request, shape it, and return the result. We do not author, verify, or endorse it. Which providers and models are available may change at any time.

Output may be wrong, incomplete, or unsuitable. It is not professional advice. If you are facing an emergency, contact emergency services or a qualified professional — not the assistant.

4.3 Actions it takes

Within the permissions you grant, the assistant may run code, read and write your data, send messages, browse the web, and call outside services. Those actions:

are limited to the capabilities you have granted;
go through governed, default-deny network egress;
are recorded where you can review them; and
ask for your confirmation before anything high-impact or irreversible.

You are responsible for what it does inside the permissions you gave it. We are not liable for the consequences of actions you authorised.

4.4 Refusals are intended

The assistant operates under behavioural rules you cannot remove — declining to deceive, refusing unlawful or harmful requests, acting proportionately. A refusal on those grounds is the product working, not a fault and not a breach of these Terms.

5. Your content and your data

5.1 You own it

Everything you create, upload, or store — files, data, applications, the assistant's memory of your work — is yours. We claim no ownership.

5.2 The only licence we take

To operate the Service we need a narrow, practical licence: to store, transmit, back up, and process your content solely to provide the Service to you. It is non-exclusive, worldwide (because networks are), and it ends when you delete the content or close your account, except for backups on their normal expiry cycle.

We do not take a licence to display, publish, adapt, or exploit your content for any other purpose.

5.3 What we will never do

We will not sell your data. Not to advertisers, not to brokers, not to anyone, in any form.
We will not train models on your content. Not our own, not a partner's.
We will not read your machine to build products, tune systems, or study usage.

5.4 What we own

We own the Service itself: our software, infrastructure, designs, documentation and brand. Your subscription is a right to use it, not a transfer of it. You may not resell, sublicense, or offer the Service to third parties as your own.

6. Acceptable use

You may not use the Service to:

break the law, or help anyone else break it;
host or distribute malware, run phishing, or attack anyone's systems;
send unsolicited bulk email;
publish material that sexually exploits children, or that incites violence against people;
infringe copyright, trademarks, or other rights;
mine cryptocurrency, unless we have agreed in writing;
resell your machine's capacity or offer the Service to third parties;
probe, scan, or attempt to defeat the isolation between machines, or access an account that is not yours; or
deliberately degrade the platform for other customers.

We may suspend a machine immediately, without notice, if it is actively harming the platform, other customers, or third parties. We will tell you why as soon as practicable.

7. Publishing, the catalogue, and the marketplace

7.1 Building and publishing

You may build applications on your machine and publish them — as a website on a domain, or to the marketplace where others can install them.

7.2 You are the publisher

When you publish, you are the publisher and the operator of what you publish. Not us. You are responsible for its content and conduct, for its own legal compliance, and — if it collects data from other people — for your own privacy policy and your own obligations to them. If your site takes payments, you own that relationship and its consumer-protection obligations.

You must not publish anything that violates Section 6.

7.3 Search indexing

Published sites are not indexed by search engines by default. If you want yours to be findable, you turn indexing on for that site. Making something reachable by a link and making it findable by search are different decisions, and we do not make the second one for you.

7.4 Selling through the marketplace

If you sell an application:

You set the price. You are the seller. The buyer's contract for your application is with you.
Payments run through our payment processor, which pays you out to the account you connect. We take a platform fee, disclosed to you before you list.
You are responsible for your own taxes. Our processor will issue you a Form 1099-K only if you exceed both $20,000 in gross payments and 200 transactions in a year on this platform. Below those thresholds you still owe tax on what you earn — the form is a reporting trigger, not the definition of taxable income. Note also that the figure reported is gross volume, not your net after fees or refunds.
You must honour what you promised buyers, and handle your own support and refunds unless we say otherwise in writing.

7.5 Buying through the marketplace

Applications in the marketplace are made by other customers. We check what we can and we do not warrant third-party applications. Your contract for a purchased application is with its seller.

8. Domains, hosting, and takedown

8.1 Domains

You may connect a domain you own or register one through us. You are responsible for keeping registration current and for what resolves at it.

8.2 Abuse reports

Report abuse to abuse@privatae.ai. We investigate and may disable a site or an application. Where we can, we contact the customer first; where the harm is urgent, we act first.

8.3 Copyright — notice and takedown

We respond to valid copyright notices under the Digital Millennium Copyright Act and terminate repeat infringers.

Send notices to our designated agent:

Copyright Manager Privatae LLC 30 N Gould st, #61682 Sheridan, WY 82801 Phone: 3072018830 dmca@privatae.ai

A valid notice must identify the work, identify the material and where it is, give your contact details, state that you believe in good faith the use is not authorised, state under penalty of perjury that your notice is accurate and that you are authorised to act, and be signed.

If your material is removed you may file a counter-notice with the same agent.

9. Billing

9.1 Two things you pay for

Your plan — a fixed monthly or annual price for your machine: its memory allocation, its storage, the features of that tier, and a set monthly allowance of sandbox compute and network egress, all stated on the pricing page.
Metered usage — usage beyond your plan's included allowance, at the rates on the pricing page, drawn from a prepaid balance.

Current prices and allowances are on the pricing page and are part of these Terms.

9.2 What we bill for, and what we don't

We bill for the machine and the services we run for you. We do not bill for model inference or embeddings — those run on your own keys and endpoints with whatever provider you choose, and we are not in that billing path.

9.2a Free trial

Your first plan begins with a free trial of the length stated at checkout (currently seven days). A valid payment method is required to start it; nothing is charged until the trial ends. Cancel before it ends and you owe nothing. When it ends, the plan you chose renews as described in section 9.6 unless you have cancelled. One trial per customer.

9.3 Your prepaid balance

You may add funds to a balance held in your account. That balance:

is prepaid credit for services Privatae provides to you;
is denominated in US dollars and does not expire;
cannot be converted back to cash, withdrawn, or transferred to another customer; and
is spent only on metered usage as you incur it.

Add only what you intend to use. If your balance reaches zero, metered services stop until you add more; your plan and your machine are unaffected.

This is not a bank account, not a deposit, and not a stored-value instrument usable anywhere but here. Balances are not insured.

9.4 Payment

You authorise us to charge your payment method for your plan on each renewal and for any top-up you request. If a charge fails we will retry and tell you; if it keeps failing we may suspend the machine after notice.

9.5 Taxes

Prices exclude tax. You are responsible for any sales, use, or similar taxes, which we will add where we are required to collect them.

9.6 Automatic renewal — plain terms

Your subscription renews automatically at the end of each period — monthly for monthly plans, annually for annual ones — at the price then listed, charged to your payment method, until you cancel.

Before your first charge we show you, clearly and next to where you consent: what you are buying, the price, how often it recurs, that it continues until you cancel, and how to cancel. We record your consent.

We will send you a reminder at least once a year stating what is renewing, how often, how much, and how to cancel.

9.7 Cancelling — as easy as signing up

You signed up online, so you can cancel online. Cancellation is a control in your account. We will not require you to call, email, wait for business hours, or complete a retention conversation.

Cancelling stops future renewals. What happens to money already paid is in the Refund Policy, which is part of these Terms.

9.8 Price changes

We may change prices. For your existing subscription, a change takes effect at your next renewal and we will email you at least 30 days beforehand. You can cancel before it takes effect.

10. Refunds

Our Refund Policy is part of these Terms. In short: cancel any time and the unused portion of your current period is refunded automatically, prorated. Prepaid balance is spend-only and is not refundable to cash, except where the law requires otherwise or where we have failed to provide the Service.

11. Disclaimer

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that data will never be lost, or that model output will be accurate or fit for any purpose.

Some states do not allow certain disclaimers, so parts of this may not apply to you.

12. Suspension and termination

12.1 By you

Cancel any time from your account. See Sections 9.7 and 10.

12.2 By us

We may suspend or terminate if you materially breach these Terms, if your payment fails after notice, if you use the Service unlawfully or harmfully, or if we are legally required to. Except where harm is urgent or the law forbids it, we will give you notice and, where the breach can be fixed, a chance to fix it.

12.3 What happens then

Your machine stops. Your data is preserved for 90 days, during which resubscribing restores it as it was. After 90 days it is permanently deleted and cannot be recovered. You may export your data at any time before then.

If we terminate you without cause, we refund the unused portion of your period. If we terminate you for breach, we do not.

13. Indemnification

You will defend and indemnify Privatae against third-party claims arising from what you publish or sell, your breach of these Terms, your violation of law or of anyone's rights, and the actions you authorised your assistant to take. We will tell you promptly about any such claim and let you control the defence, and you will not settle in a way that imposes obligations on us without our consent.

14. Limitation of liability

To the fullest extent the law allows:

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if warned.
Our total liability for any claim is capped at the greater of $100 or what you paid us in the twelve months before the claim arose.

This does not limit liability for our gross negligence, willful misconduct, or fraud, or anything else the law does not permit us to limit. Some states do not allow these limits, so parts may not apply to you.

15. Disputes

15.1 Talk to us first

Before filing anything, email legal@privatae.ai describing the problem and what you want. Most things resolve here. Give us 30 days.

15.2 Small claims

Either of us may bring an individual claim in small-claims court, if it qualifies. It is usually the fastest and cheapest way to settle something.

15.3 Exceptions

Either party may seek injunctive relief in court for infringement or misuse of intellectual property, or unauthorised access to the Service.

15.4 Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. Where a dispute goes to court, it goes to the state or federal courts in Wyoming, and both parties consent to that jurisdiction — except that this does not deprive you of the protection of mandatory consumer-protection law in your home state.

15.5 Time limit

Any claim must be brought within one year of when it arose, unless your state's law forbids shortening the period.

16. General

Entire agreement. These Terms, the Privacy Policy, and the Refund Policy are the whole agreement between us and replace anything earlier.

Severability. If a provision is unenforceable, the rest stands.

No waiver. Not enforcing something once does not waive it.

Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in a merger or sale of the business, on notice to you.

Force majeure. Neither party is liable for failure caused by something genuinely beyond its reasonable control.

Notices. We will email the address on your account. Send formal notices to legal@privatae.ai.

Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship.

17. Contact

Privatae LLC — Wyoming, USA